Refund policy
APHANT™
Return, Refund & Exchange Policy
Effective Date: 02 August 2026
1. Introduction
At APHANT™, customer satisfaction is our priority. Every product is carefully inspected before dispatch to ensure it meets our quality standards. If you receive a product that is damaged, defective, incorrect, or if you require a size exchange, we are here to help.
This Return, Refund & Exchange Policy governs all purchases made through theaphant.com and should be read together with our Terms & Conditions and Shipping Policy.
By placing an order on our Website, you acknowledge and agree to this Policy.
2. Eligibility for Return
Customers may request a return within 7 calendar days from the date the order is delivered.
To qualify for a return, the product must:
- Be unused and unwashed.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Include the original invoice or proof of purchase.
Returns requested after seven (7) days from the delivery date will not be accepted.
3. Eligible Reasons for Return
Returns will be accepted only in the following situations:
- Wrong product delivered.
- Wrong size shipped by APHANT™.
- Manufacturing defect.
- Product received in damaged condition.
- Product substantially different from the product ordered.
APHANT™ reserves the right to verify every return request before approving it.
4. Non-Returnable Products
Returns shall not be accepted in the following situations:
- Products used or washed.
- Missing tags or original packaging.
- Products damaged due to customer misuse.
- Minor colour variation caused by display settings.
- Minor measurement variation (up to ±1 inch).
- Products purchased during clearance or final sale unless received damaged or defective.
- Customized or personalised products.
5. Size Exchange Policy
APHANT™ offers one-time size exchange for eligible apparel products.
Conditions:
- Exchange request must be raised within 7 days.
- Product must be unused.
- Original tags must remain attached.
- Exchange is subject to stock availability.
- Exchange is available only for the same product in another size.
Customers are encouraged to review the Size Guide before placing an order.
6. Products Not Eligible for Size Exchange
Size exchange will not be available if:
- Requested size is unavailable.
- Product has been worn.
- Product has been washed.
- Tags have been removed.
- Product is damaged after delivery.
7. Return Process
To initiate a return:
Email:
Include:
- Order Number
- Customer Name
- Contact Number
- Reason for Return
- Photographs of the product
- Unboxing images (if damaged)
Our support team will review the request and respond within 48 business hours.
8. Quality Inspection
Every returned product undergoes a quality inspection.
APHANT™ reserves the right to reject any return if:
- Product shows signs of usage.
- Product has been washed.
- Tags are missing.
- Product is damaged by the customer.
- Return conditions are not met.
The Quality Check decision shall be final.
9. Refund Policy
Once the returned product successfully passes inspection:
Refunds will be processed to the original payment method used during purchase.
Refund processing time:
- 5–7 business days after approval.
Bank or payment gateway processing times may vary.
10. Refund Not Applicable
Refunds will not be issued if:
- Return request is outside the policy period.
- Product fails quality inspection.
- Product is used.
- Tags removed.
- Packaging missing.
- Product intentionally damaged.
11. Cash on Delivery (COD) Orders
For Cash on Delivery orders:
Approved refunds will be processed through bank transfer to the customer's verified bank account, as no original online payment exists.
Customers may be required to provide:
- Account Holder Name
- Bank Name
- Account Number
- IFSC Code
12. International Orders
For international orders:
Returns may be accepted only if:
- Wrong product delivered.
- Manufacturing defect.
- Product damaged during transit.
Customers are responsible for customs duties, taxes, and return shipping costs unless the return is due to an error by APHANT™.
Refunds will be processed after the returned product is received and passes inspection.
13. Shipping Charges
Original shipping charges are non-refundable except where:
- Wrong product delivered.
- Defective product delivered.
- Shipment damaged before delivery.
14. Colour Disclaimer
Actual product colours may vary slightly due to:
- Mobile screens
- Computer monitors
- Lighting conditions
- Photography
Such variations do not qualify as defects.
15. Measurement Disclaimer
APHANT™ garments are manually measured.
A measurement tolerance of ±1 inch (±2.54 cm) is considered acceptable and shall not constitute a manufacturing defect.
Customers are encouraged to review the official Size Guide before placing an order.
16. Puff Print & Screen Print Disclaimer
APHANT™ products feature premium Screen Print and Puff Print techniques.
Slight variations in:
- Print texture
- Ink thickness
- Print placement
- Finish
are normal characteristics of the printing process and are not considered manufacturing defects.
17. Fabric Disclaimer
APHANT™ garments are manufactured using premium fabrics.
Slight variations in:
- GSM
- Fabric texture
- Softness
- Dye absorption
may naturally occur during production.
These variations do not affect product quality.
18. Fraud Prevention
APHANT™ reserves the right to reject any return request involving:
- False claims
- Used products
- Missing products
- Repeat policy abuse
- Fraudulent activity
The Company may suspend future ordering privileges in such cases.
19. Force Majeure
APHANT™ shall not be liable for delays in processing returns or refunds caused by events beyond its reasonable control, including natural disasters, strikes, government restrictions, pandemics, or logistics disruptions.
20. Policy Updates
APHANT™ reserves the right to amend or modify this Policy at any time.
Updated versions shall become effective immediately upon publication on theaphant.com.
21. Contact Us
APHANT™
Website: theaphant.com
Email: theaphantstore@gmail.com
Phone: +91 9633023317
Business Address:
GEE KEY BUILDING
Meenchanda Bypass
Kozhikode, Kerala – 673018
India
Grievance Officer: APHANT Grievance Officer